Privacy Policy

This policy applies to visitors to our site and users of the Serica console and API, including developers who integrate our Services and people who contact us for support. It does not cover the independent practices of the third-party AI providers whose models we route to; their handling of data is governed by their own policies.

• Account data: email address, display name, and authentication provider.
• Billing information, processed by our payment partners.
• API usage, including token or unit counts, latency, and error codes.
• Customer Data, meaning the prompts you submit and the outputs you receive.
• Security signals such as IP address, user agent, and coarse geolocation.
• Cookies and similar technologies used for sessions, preferences, and measurement.

We use information to provide and secure the Services, to bill for usage, to provide support, to meet legal and compliance obligations, and to improve the Services through aggregated or de-identified analysis.

We do not use your prompts or outputs to train our own models unless we clearly disclose it and, where required, obtain your consent.

We do not sell your personal information. We share information with:

• Model providers, to route and fulfil your requests.
• Payment processors, to bill and collect.
• Professional advisers, such as legal and accounting.
• Authorities, where required by law or to protect rights and safety.
• A successor, in the event of a merger, acquisition, or asset transfer.

We may process and store information in the United States and other countries. Where we transfer personal data across borders, we apply appropriate safeguards consistent with applicable law.

We retain account data for the life of the account, and billing records for the periods required by tax and accounting law. Customer Data is subject to your product settings, and generated artifacts are generally short-lived. See our Data Retention Policy for details.

We use encryption in transit and at rest and apply access controls to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, object to, or port your personal data, and to withdraw consent. To exercise these rights, contact us at support@sericai.com.

The Services are not directed to children under 13, and we do not knowingly collect personal information from them.

We may update this policy from time to time. When we do, we will post the revised version on our site and update the date above.

Questions about this policy can be sent to support@sericai.com, or to Super Individual LLC, the operator of Serica AI.